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Coronavirus information: We encourage you to refer to credible sources, like the CDC for updated information. For direction on your own care, please contact your doctor. If you have additional questions, please review our landing page here.

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GlobalHealth is committed to helping our members and our employees stay informed about COVID-19. We are closely monitoring the situation and following recommendations from the Centers for Disease Control (CDC) and the state health department.

GlobalHealth does not require prior authorization and won’t apply member cost shares for testing to diagnose COVID-19.

For questions about your coverage, please call the number on your member ID card.

What are the symptoms of the Coronavirus (COVID-19)?

The coronavirus may cause cold or flu-like symptoms, but the primary symptoms are:

  • Fever
  • Cough
  • Shortness of breath

At this time, there is no specific medication to treat the virus. Treatment is directed at relieving the symptoms.

What should I do if I think I have COVID-19?

If you feel sick and have recently traveled by airplane or cruise ship or to an identified high-risk area, or you have been exposed to someone who has tested positive for COVID-19, call your doctor’s office and follow his/her instructions. Before you go to a doctor’s office, urgent care, or emergency room, call first and tell them about any recent travel and symptoms you are having.

What can you do to keep yourself and others healthy?

Currently, there is no vaccine to prevent COVID-19. The virus is thought to primarily spread from person to person through respiratory droplets such as sneezing or coughing. The best way to stop the spread of the virus is to prevent exposure.

  1. Stay home when you are sick.
  2. Cover your mouth or sneeze with a tissue, then throw the tissue in the trash. If you don’t have a tissue, cough or sneeze into your arm or elbow.
  3. Don’t touch your eyes, nose, and mouth.
  4. Avoid being close to someone who is sick – stay at least three feet away.
  5. Clean and disinfect often-touched objects and surfaces using a regular household cleaning spray or wipe.
  6. Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  7. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  8. Follow CDC’s recommendations for using a facemask.
    1. If you are well, the CDC does not recommend you wear a facemask.
    2. If you have symptoms of COVID-19, you should wear a facemask to help prevent the spread of the disease to others.
    3. If you’re taking care of someone with COVID-19, you should wear a facemask.

For more information

Visit the Center for Disease Control (CDC) website at

Need help?

Please call the number on the back of your member ID card if you have any questions.


The U.S. Department of Health and Human Services Office of Inspector General is alerting the public about fraud schemes related to the novel coronavirus (COVID-19).

Scammers are offering COVID-19 tests to Medicare beneficiaries in exchange for personal details, including Medicare information. However, the services are unapproved and illegitimate.

Fraudsters are targeting beneficiaries in a number of ways, including telemarketing calls, social media platforms, and door-to-door visits.

These scammers use the coronavirus pandemic to benefit themselves, and beneficiaries face potential harms. The personal information collected can be used to fraudulently bill Federal health care programs and commit medical identity theft. If Medicare or Medicaid denies the claim for an unapproved test, the beneficiary could be responsible for the cost.

Protect Yourself

  • Beneficiaries should be cautious of unsolicited requests for their Medicare or Medicaid numbers.
  • Be suspicious of any unexpected calls or visitors offering COVID-19 tests or supplies. If your personal information is compromised, it may be used in other fraud schemes.
  • Ignore offers or advertisements for COVID-19 testing or treatments on social media sites.
  • A physician or other trusted healthcare provider should assess your condition and approve any requests for COVID-19 testing.
  • If you suspect COVID-19 fraud, contact National Center for Disaster Fraud Hotline (866) 720-5721 or