CMS Interoperability

If you have already signed up for the portal, please click below:

If you have questions or want to see everything the portal can do, please use the Change Healthcare Member Portal User Guide.

What is CMS Interoperability?

The COVID-19 pandemic uncovered many problems in our health care system, like the chance to quickly share and use health data. The Centers for Medicare & Medicaid Services (CMS) has promised to make the health care data flow easier for members and providers. The goal is to create a more linked health care system.

On May 1, 2020, CMS announced the CMS Interoperability and Patient Access Final Rule (CMS-9115-F), so that members and providers have easier access to health data.

The rule puts GlobalHealth members first by giving them access to their health data in one place when they need it most. To find out more about CMS rule, please use these links:

• CMS-Interoperability and Patient Access Final Rule
• Interoperability and Connected Health Care System

How will this help me?

As a member of a GlobalHealth Medicare Advantage Plan, you can see your data through Change Healthcare^®. GlobalHealth has worked with Change Healthcare to give you a healthcare management portal called “Connected Consumer Health.”

Once you have signed up for the Change Healthcare portal, you will be able to see your health data including Claims and Explanation of Benefits, Lab tests, and Medications.

It is free to sign-up and use the Change Healthcare portal. You are not required to sign up.

Next Steps

If you would like to sign-up for the Change Healthcare portal, please call our Customer Care team to get your special code. This code is needed for you to start the sign-up process.

Step by step guide:

Step 1 – Call GlobalHealth Customer Care team to get your code.
You can reach our team at 1-844-200-8167 (TTY:711).

8 a.m. to 8 p.m., 7 days a week (October 1 - March 31)

8 a.m. to 8 p.m., Monday - Friday (April 1 - September 30)

Step 2 – Visit the site for Change Healthcare: Connected Health Portal 

Step 3 – Click “ENROLL”.

Step 4 – Enter the code you got from our Customer Care team. Click ‘NEXT’.

If you have trouble with the code, please call our Customer Care team again.

Step 5 – Enter information about you. Click ‘NEXT’.

Note: Your Medicare Beneficiary Identifier will be on your Medicare ID card. This is NOT your GlobalHealth Member ID number.

Step 6 – The portal will need to confirm your identity one time. The portal will use a special code to do this:

• Option 1- Text
  

• • If GlobalHealth has your cell phone number, it will show on the screen without you needing to enter it.
  • If you would like to get a text with the code, click on ‘Send Code’. The code will be sent to your cell phone. You can only use the code from the text once. Enter the code and click ‘NEXT’.

• Option 2 – Phone Call
  
  • If GlobalHealth has your phone number, it will show on the screen without you needing to enter it.
  • If you do not want to get a text, you can choose to get an automated phone call to get your code. You can only use the code from the phone call once. Enter the code and click ‘NEXT’.

Change Healthcare can help with issues getting your code (844) 243-1824.

Step 7 – If GlobalHealth has an e-mail address for you, it will show on the screen without you having to enter it. You can also enter a new e-mail address. Select the address you would like e-mails sent to. Click ‘Send Code’.

A special code will be sent to the e-mail you chose. Enter the code and click ‘NEXT’.

Example:

Step 8 – Create a password to get into the portal. Re-enter the same password and click ‘SAVE PASSWORD’.

Step 9 – You have signed up for the Change Healthcare portal!

Step 10 – Click the ‘Sign in with Change Healthcare’ button. To log in, use the e-mail address from Step 7 and the password from Step 8.

After you log in, you will need to click the check box to agree to the “Terms and Conditions” and the “Privacy Policy”. Then click ‘NEXT’.

You are now ready to use the portal! The portal could take between 24 and 48 hours to update and show your health data.

If you have questions or want to see everything the portal can do, please use the Change Healthcare Member Portal User Guide.

For questions or help with the sign-up steps, please call:

GlobalHealth Customer Care at 1-844-200-8167 (TTY:711).

8 a.m. to 8 p.m., 7 days a week, (October 1 - March 31)

8 a.m. to 8 p.m., Monday – Friday, (April 1 - September 30)

Last updated: August 15, 2022